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Can I insure my Google Apps, please?

Posted on: March 11, 2009

Are online services ever going to be 100% secure? If not should the insurance industry kick in?

A few days ago Google Apps had an issue with some Google Docs became accessible to other Google users beyond the security set on the docs. To quote from Google:

As we noted in the Google Docs Help Forum yesterday, we’ve identified and fixed a bug where a very small percentage of users shared some of their documents inadvertently. The inadvertent sharing was limited to people with whom the document owner, or a collaborator with sharing rights, had previously shared a document… We believe the issue affected less than 0.05% of all documents…

This obviously is not fun, and 0.05% can be a pretty big number of documents and who knows how these got spread across customers. However, what I wonder is whether this is actually an insurance industry rather than just technology opportunity.

Seriously, you install fire alarms, etc. in your house but you probably still insure it against fire (and not, say, live in the middle of a field because houses can burn). Does this make sense?

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2 Responses to "Can I insure my Google Apps, please?"

Interesting thought. Such insurance can apply also for basic hosting, because there are still some risks.

Anyway, I wonder how insurance agencies will estimate the risks. I guess Google won’t like it if they estimate them too high :)!

The most interesting part here will be that indeed insurers will then start estimating the risks for each vendor/service and we might start seeing different rates for them.

This will make the market forces kick in and give somewhat objective estimates on the SLA & security you are actually likely to get depending on where you go.

The more I think about it the more I want this to happen. 🙂

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